Quality Management International

strategy, execution, operations

Analysis | Planning | Leadership | Development | Management


Our Values

QMI subscribes to the Code of Ethics of IMC USA, the certifying body and professional association for management consultants in the U.S.
 
The guidelines for business conduct that constitute the Code define ethical practice in management consulting.  This Code of Ethics helps QMI maintain and promote professionalism, values, and standards, with our clients, colleagues, and stakeholders.
 
Ethical behavior in management consulting includes: 
 
    • Safeguarding confidential information
    • Rendering impartial, independent advice
    • Accepting only client engagements we are qualified to perform
    • Establishing with the client in advance the basis for professional charges
    • Developing realistic and practical solutions to client problems.
    •  

Adherence to the Code is a voluntary commitment to business ethics, above and beyond any requirements of law. 
 
IMC USA members and Certified Management Consultants® (CMCs) pledge in writing to abide by this Code of Ethics as a condition of membership and certification.  IMC USA enforces its Code by investigating complaints and taking disciplinary action, including revoking the certification of those found guilty of a Code violation, or of discrediting the management consulting profession.
 
Clients
 
I will serve my clients with integrity, competence, independence, objectivity, and professionalism.
 
I will mutually establish with my clients realistic expectations of the benefits and results of my services.
 
I will only accept assignments for which I possess the requisite experience and competence to perform and will only assign staff or engage colleagues with the knowledge and expertise needed to serve my clients effectively.
 
Before accepting any engagement, I will ensure that I have worked with my clients to establish a mutual understanding of the objectives, scope, work plan, and fee arrangements.
 
I will treat appropriately all confidential client information that is not public knowledge, take reasonable steps to prevent it from access by unauthorized people, and will not take advantage of proprietary or privileged information, either for use by myself, the client's firm, or another client, without the client's permission.
 
I will avoid conflicts of interest or the appearance of such and will immediately disclose to the client circumstances or interests that I believe may influence my judgment or objectivity.
 
I will offer to withdraw from a consulting assignment when I believe my objectivity or integrity may be impaired.
 
I will refrain from inviting an employee of an active or inactive client to consider alternative employment without prior discussion with the client.
Fiscal Integrity
 
I will agree in advance with a client on the basis for fees and expenses and will charge fees that are reasonable and commensurate with the services delivered and the responsibility accepted.
 
I will not accept commissions, remuneration, or other benefits from a third party in connection with the recommendations to a client without that client's prior knowledge and consent, and 

I will disclose in advance any
financial interests in goods or services that form part of such recommendations.
Public and Profession
 
If within the scope of my engagement, I will report to appropriate authorities within or external to the client organization any occurrences of malfeasance, dangerous behavior, or illegal activities.
 
I will respect the rights of consulting colleagues and consulting firms and will not use their proprietary information or methodologies without permission.
 
I will represent the profession with integrity and professionalism in my relations with my clients, colleagues, and the general public.
 
I will not advertise my services in a deceptive manner nor misrepresent or denigrate individual consulting practitioners, consulting
firms, or the consulting profession.
 

If I perceive a violation of the Code, I will report it to the Institute of Management Consultants USA and will promote adherence to the Code by other member consultants working on my behalf.